Get Help
We use a same-day booking system for most appointments, these are booked over the phone starting at 9:30am.
Monday - Friday
9:30-4:30
Closed for lunch 12:30-1:30
For any questions about our services, including access to our specialized services, please call the front desk. Typically, the best way to access these services is by booking a same-day appointment, which may lead to an internal referral to our specialized services.
Booking on behalf of a young person? Our team will need to receive consent from them before we are able to book an appointment, so please make sure they are available when you call.
Need help and are unsure of where to begin? Have a general question we can help with? Contact our front desk below, or submit a help request form to get started!
We receive a high volume of requests, so calling the front desk is highly encouraged if you need a quick answer. Please note that we do not book appointments over email!
Emergency Contacts:
If you are in an emergency call 911 or head to the nearest hospital.
Questions about your health? Call HealthLink BC 24/7 at 811
Vancouver Island Crisis Line: 1-888-494-3888
Emotional support & crisis chat line: Youthspace.ca or call 778-783-0177 Open 6pm-Midnight PST, 365 days a year.